Privacy Policy – KOKO WAX

1) Introduction and Controller Information

1.1 We are pleased that you are visiting our website and thank you for your interest. This privacy policy explains how we handle your personal data when you use our website. Personal data refers to any information that can identify you as an individual.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:
KOKO WAX LTD
Email: info@kokowax.com
The controller is the natural or legal person who determines the purposes and means of processing personal data.

2) Data Collection When Visiting Our Website

2.1 When you visit our website for informational purposes only, we collect only the data your browser transmits to our server (so-called “server log files”), which may include:

  • Visited page

  • Date and time of access

  • Amount of data transferred

  • Referring URL

  • Browser type and version

  • Operating system

  • IP address (possibly anonymized)

This data is processed under Art. 6(1)(f) GDPR based on our legitimate interest in ensuring the stability and security of the website.

2.2 Our website uses SSL or TLS encryption for security. 

3) Cookies

We use cookies to make your experience on our website more pleasant and to enable specific features. Cookies may be session-based or persistent.

Depending on the purpose, data is processed under:

  • Art. 6(1)(a) GDPR (consent)

  • Art. 6(1)(b) GDPR (performance of a contract)

  • Art. 6(1)(f) GDPR (legitimate interest in a user-friendly website)

You can configure your browser to notify you about cookie usage and decide whether to accept them individually. Disabling cookies may limit website functionality.

4) Contacting Us

When you contact us (e.g., via contact form or email), we store your details to process the request and for any follow-up.
Legal basis: Art. 6(1)(b) GDPR (contract initiation) or Art. 6(1)(f) GDPR (legitimate interest in responding to inquiries).

5) Use of Customer Data for Direct Marketing

We only send newsletters with your explicit consent under Art. 6(1)(a) GDPR. You can unsubscribe at any time via the link in the email or by contacting us directly.

6) Data Processing for Order Fulfillment

To fulfill your order, we share your personal data with the following service providers:

  • Shipping providers (e.g., DHL, UPS)

  • Payment providers (e.g., PayPal, Klarna, Stripe)

This processing is carried out under Art. 6(1)(b) GDPR.

7) Retargeting / Remarketing / Conversion Tracking

Our website uses remarketing technologies (e.g., Google Ads Remarketing) to show you relevant ads. This only occurs with your prior consent under Art. 6(1)(a) GDPR, which you can withdraw at any time.

8) Social Media Plugins

We integrate plugins from social networks (e.g., Facebook) to allow interactive content. These plugins remain inactive unless you explicitly enable them (Art. 6(1)(a) GDPR).

9) Use of Image and Video Content by Influencers

Unless a separate written and mutually signed agreement is in place, the influencer grants KOKO WAX LTD an unlimited, transferable, and sublicensable right to use all images and videos created in collaboration for marketing and advertising purposes.

This includes, but is not limited to, distribution on our website, social media platforms, and any analog or digital marketing channels.
Any exception must be agreed upon in writing and signed by both parties. Without such an agreement, this usage right is considered granted by default.

10) Data Subject Rights

You have the following rights:

  • Right of access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to object (Art. 21 GDPR)

11) Data Retention Period

The retention period of personal data depends on the legal basis and purpose of processing. We delete personal data once it is no longer needed for its intended purpose or when the statutory retention period expires.