Refund Policy – KOKO WAX

A. Right of Withdrawal – Legal Notice

Introduction

Consumers have the right to withdraw from this contract under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without providing any reason, provided the products are unopened and unused.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the last item delivered.

To exercise your right of withdrawal, you must inform us — KOKO WAX — by means of a clear statement sent via email to info@kokowax.com, expressing your decision to withdraw from the contract.

To comply with the withdrawal deadline, it is sufficient that you send your notification before the withdrawal period has expired.

Important: Refusing to accept a parcel does not constitute a valid withdrawal. A valid withdrawal requires an explicit declaration (see Section B – Withdrawal Form) that you are cancelling the contract before receiving the order.

Packages returned to us without prior notice to our customer service at info@kokowax.com will not be refunded.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including standard delivery costs (with the exception of additional costs resulting from a delivery method you selected that differs from our least expensive standard option), without undue delay and no later than fourteen (14) days from the day we receive your notice of withdrawal.

We will use the same payment method you used in the original transaction, unless explicitly agreed otherwise. In no case will you be charged any fees for this reimbursement.

We may withhold the refund until we have received the returned goods, or you have provided evidence of having sent back the goods, whichever occurs first.

You must return or hand over the goods to us without delay and in any case no later than fourteen (14) days from the day you notified us of your withdrawal.

The deadline is met if you send the goods before the period of fourteen days has expired.
You are responsible for the direct cost of returning the goods.

You are only liable for any loss in value of the goods if this loss results from handling that is not necessary to check the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal expires early for contracts involving sealed goods that are not suitable for return due to health protection or hygiene reasons, if the seal was removed after delivery.

The right of withdrawal does not apply to consumers who, at the time of contract conclusion, are not residents of a European Union member state and whose sole place of residence and delivery address is located outside the European Union.

B. Withdrawal Form

To initiate a return or exercise your right of withdrawal, please contact our customer support:
📧 info@kokowax.com